Important notice:
All our products have been subjected to exhaustive testing. However, since every leather is unique, both in terms of the raw materials, products employed and tanning methods used in its preparation, we recommend that a test be made on a less visible part of the article prior to the application of any leather care product.
» Store's policies » Return & Refunds

Returns & Refunds Policies

Returns

You may return an item up to 30 days from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

We can only process returns and refunds for items purchased at www.urad.com

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). The time for the credit to show up in your account may vary, depending on your card issuer's policies.

Exchanges

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your exchange after inspecting the item.

If you received a defective item that is sold by Urad.com or the return is a result of our error (you received an incorrect item, etc.), we'll credit the return shipping costs on approved returns, Urad.com will also assume the cost of shipping the new item back to you (valid for Canada and USA only. All shipping cost are the customers responsability on all orders for all other countries).

If your exchange is approved, we will send your replacement product within 3 business days.

Shipping

Shipping costs are non­refundable.

You will be responsible for paying for your own shipping costs for returning your item.

If you receive a refund and returned the item at our charge, the cost of return shipping will be deducted from your refund.

Contact Us

If you need help or have any questions on how to return your item to us, Contact-us.